We only accept orders for shipping within the continental United States of America, Alaska, or Hawaii. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels), pick-up points, or PO boxes. On occasion, orders made in person via the Remote Boutique may be shipped internationally, subject to further review and confirmation and in the Remote Boutique’s sole discretion. For further information, please contact the Client Relations Center.
Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the appropriate Sales Channel for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.
If you order several products, we reserve the right to ship the order only once all products are available (there will be no partial shipments)
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of our written Confirmation of Order & Shipment except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
In certain instances, you may be able to choose a specific delivery date if available on the Sales Channels. If this option is provided to you, any such delivery date remains subject to our confirmation.
If delivery of products is delayed, we will inform you as soon as possible and will use reasonable efforts to minimize the delay. Except for personalized products, if we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other delivery time as indicated by us, you may contact the Client Relations Center or Remote Boutique to cancel the relevant order and we will refund of any sums you pre-paid for products not delivered.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
*Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.
**All order delivery date estimations are subject to stock availability and may be delayed for special requests (e.g., bracelet adjustment or engraving).
We will require a signature by you or an adult at the delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sales contract and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery. Please our Client Relations Center for more information. Additional steps may apply for boutique pick-up, where available.
