I have never made an online purchase before, how can I be sure LD is reputable?
Since 1982, LD has helped over 1.5 million customers buy high-quality diamonds and fine jewelry online—safely, easily, and at your own pace. With worldwide shipping and expert guidance, you can shop confidently from the comfort of your home.
Where can I buy Lam’s Design products?
You can purchase Lam’s Design products directly from our store or online on our official website. Or you can visit the nearest jewelry stores to see if they carry this design.
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What is your return policy?
We take pride in every piece we offer and want you to love your purchase. If you’re not completely satisfied, you can return it in its original, unworn condition within 30 days of delivery for a full refund or exchange—hassle-free.
Please note: personalized gemstone items and clearance products are not eligible for returns.
Can I process the return online?
Yes, as long as the item was purchased in the U.S. For an expedited exchange, consider a return for a refund and simply place a new order.
Can I return an item that was given to me as a gift?
Yes, LD is happy to exchange it for merchandise credit within 30 days of purchase.
Do I pay the return shipping costs?
No. Our commitment to you includes free returns within the 30-day return period.
How should I package my return for shipping?
Set up the Return Merchandise Authorization online (or by calling LD), and we'll send you an e-mail that walks you through correct packaging procedures.
How long will it take LD to process my merchandise return?
On average, about 4-5 business days from the time we receive your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday).
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed, allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the Lam’s Design e-mail. Sign up at the subscription status page. We offer a 15% discount for the first time register.
How long will it take to receive my order?
You can expect to receive your items within 1–2 days after we confirm your successful payment
Do you offer a warranty on the jewelry I purchase from Lam’s Design?
Yes. We are committed to exceptional craftsmanship and customer satisfaction, which is why we provide a Lifetime Warranty covering any manufacturing defects. Please note, this warranty does not apply to normal wear, damage from impact or misuse, lack of maintenance, loss, or theft.
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